Frequently asked questions

Yes. Everything listed on the site can be bought online, and you can have it delivered or collect it in store. A few products are in store only and aren't listed here at all, so if you can't find something, it's still worth asking.

We take payments through Square, including Visa, Mastercard and American Express. Payment is completed at checkout, before we dispatch your order or prepare it for pickup.

Your order is accepted when we confirm dispatch, or for click and collect, when we confirm it's ready for pickup. That's the point a contract is formed.

Flat rate of $11.95 for delivery anywhere in Australia. Postage is free once your postable items reach $150, counted after any bundle discount. Anything you're collecting in store doesn't count towards it.

Orders placed before 12pm AWST on a business day are usually dispatched the same business day, and orders after that the next business day. That's what we aim for, not a guarantee, and during sales, restocks or busy periods it can take a little longer.

Once dispatched, it's generally 1 to 3 business days to Perth metro, 2 to 7 for the rest of WA, 3 to 7 to other capital cities, and 5 to 12 for regional and remote areas. Those are estimates from the day we dispatch, not from the day you order, and they depend on your location and the delivery provider.

Where tracking is available, we'll pass the details on to you once your order is dispatched so you can follow its progress.

Your order is our responsibility until it reaches you. If it's lost, doesn't arrive in a reasonable time, or turns up damaged, contact us and we'll sort it out with you. You don't need to deal with the courier or Australia Post yourself. It helps if you keep the packaging and send us a photo of any damage.

Yes, and it's free. Choose click and collect at checkout and pick your order up from the Port Kennedy store. We'll let you know when it's ready.

Your order confirmation, or just give us the name the order is under. You don't need ID.

14 days, and then we'll get in touch.

First, the part that always applies: if a product is faulty, unsafe, not what you ordered, damaged, or not as described, you're covered. Those are the consumer guarantees under the Australian Consumer Law, there's no time limit on them, and nothing here changes them.

Separately from that, we don't offer change-of-mind returns. If you change your mind, order the wrong flavour, or find it cheaper elsewhere, we're not able to refund or exchange it.

If you're not sure which situation you're in, ring us or come in and ask. We'd rather sort it out than have you assume you're stuck with something.

Contact us as soon as you can, ideally within 7 days of receiving it, with your order number and a photo of the problem. That timeframe helps us sort it out quickly and isn't a deadline on your rights. Where the problem is covered by the consumer guarantees, we cover the cost of returning it.

Not for change of mind. For health and safety reasons we can't take back consumables once they've been opened, unsealed or used. If the product is faulty, your consumer guarantee rights still apply whether it's been opened or not.

We're at Shop 12B, 397 Warnbro Sound Ave, Port Kennedy WA 6172.

Monday to Thursday 9:30am to 5:30pm, Friday 9:30am to 5pm, Saturday 10:30am to 4:30pm, closed Sunday.

Phone: 0480 371 473

Come in and ask, or give us a ring on 0480 371 473. That's what the shop is there for.