Shipping policy

Orders from Jacked Supplements are fulfilled by Black & White Solutions Group Pty Ltd (ABN 76 695 143 312), who remains responsible for your order until it is delivered to you.

Where we deliver, what shipping costs, and what happens if your order goes missing or arrives damaged.

Where we deliver

We ship Australia-wide and offer click and collect from our WA Port Kennedy store.

Shipping cost

Flat rate of $12.95 for delivery anywhere in Australia. Postage is free once your postable items reach $150, counted after any bundle discount.

Click and collect (in-store pickup)

You can choose click and collect at checkout and pick your order up from our WA Port Kennedy store at no charge. We will let you know when your order is ready.

Please bring your order confirmation, or just give us the name the order is under. You do not need ID. We hold orders for 14 days, then we will get in touch.

Items we cannot ship

Everything listed on this site can be posted. A few products are in store only and are not listed for delivery at all: some brands we are not permitted to sell online under our supplier agreements, single serves and samples, and apparel and accessories. If a product is not shown on the site, it is still available in store.

Dispatch and order cut-off

Orders placed before 5pm on a business day are processed the same day and dispatched the next business day. Orders placed after that, or on weekends and public holidays, are dispatched the following business day. You will receive a notification when your order has shipped.

During sales, restocks, or busy periods, dispatch may take a little longer.

Estimated delivery timeframes

Once dispatched, estimated delivery times within Australia are generally: Perth metro, 1 to 3 business days; the rest of WA, 2 to 7; other capital cities, 3 to 7; regional and remote areas, 5 to 12. These are estimates from the day we dispatch, not from the day you order.

These are estimates only and are not guaranteed. Delivery times depend on your location and the delivery provider, and can be affected by things outside our control such as weather, peak periods, and carrier delays.

How do I check the status of my order?

Where tracking is available, we will pass the tracking details on to you once your order is dispatched so you can follow its progress. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at info@jackedsupplements.com.au with your name and order number, and we will look into it for you.

Incorrect address

Please check your delivery address carefully at checkout. If an order is returned to us or delayed because of an incorrect or incomplete address, we may need to charge you again for re-delivery.

If your parcel is lost or damaged in transit

Your order is our responsibility until it is delivered to you. If your parcel is lost, does not arrive within a reasonable time, or arrives damaged, please contact us and we will sort it out with you. You do not need to deal with the courier or Australia Post yourself; resolving delivery problems is our job. If a product arrives damaged, it may not meet the consumer guarantee of acceptable quality, and you may be entitled to a replacement or refund. It helps if you keep the packaging and send us a photo of any damage.