Shipping policy

We ship Australia-wide and offer click and collect from our Port Kennedy store.

Flat rate of $11.95 for delivery anywhere in Australia. Free shipping on orders over $150.

You can choose click and collect at checkout and pick your order up from our Port Kennedy store at no charge. We will let you know when your order is ready.

Please bring your order confirmation, or just give us the name the order is under. You do not need ID. We hold orders for 14 days, then we will get in touch.

Everything listed on this site can be posted. A few products are in store only and are not listed for delivery at all: some brands we are not permitted to sell online under our supplier agreements, single serves and samples, and apparel and accessories. If a product is not shown on the site, it is still available in store.

We aim to dispatch orders quickly. Orders placed before 12pm AWST on a business day are usually dispatched the same business day, and orders after that the next business day. These are what we aim for, not a guarantee.

Orders placed after the cut-off, or on weekends and public holidays, are dispatched the next business day. During sales, restocks, or busy periods, dispatch may take a little longer.

Once dispatched, estimated delivery times within Australia are generally: Perth metro, 1 to 3 business days; the rest of WA, 2 to 7; other capital cities, 3 to 7; regional and remote areas, 5 to 12. These are estimates from the day we dispatch, not from the day you order.

These are estimates only and are not guaranteed. Delivery times depend on your location and the delivery provider, and can be affected by things outside our control such as weather, peak periods, and carrier delays.

Where tracking is available, we will pass the tracking details on to you once your order is dispatched so you can follow its progress.

Please check your delivery address carefully at checkout. If an order is returned to us or delayed because of an incorrect or incomplete address, we may need to charge you again for re-delivery.

Your order is our responsibility until it is delivered to you. If your parcel is lost, does not arrive within a reasonable time, or arrives damaged, please contact us and we will sort it out with you. You do not need to deal with the courier or Australia Post yourself; resolving delivery problems is our job. If a product arrives damaged, it may not meet the consumer guarantee of acceptable quality, and you may be entitled to a replacement or refund. It helps if you keep the packaging and send us a photo of any damage.

Phone: 0480 371 473

Email: info@jackedsupplements.com.au

This policy was last updated on 15 August 2026.