Returns and refunds

We want you to be happy with what you buy from Jacked Supplements. Your rights under the Australian Consumer Law always apply, and nothing in this policy takes those rights away or limits them.

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. Among other things, the products we sell must be of acceptable quality, match their description, and be fit for any purpose we told you about. These are called consumer guarantees.

If a product does not meet a consumer guarantee, you are entitled to a remedy. For a major failure you can choose a refund or a replacement. For a minor failure we may repair, replace, or refund within a reasonable time. Because most of what we sell is consumable, a replacement or refund is usually the practical remedy.

You are entitled to these remedies even if the product was on sale.

If a product arrives faulty, is not what you ordered, or is damaged in transit, please contact us as soon as you can so we can work with you to sort out the issue and understand how we fix it. Ideally within 7 days of receiving it, though that timeframe is to help us sort it out quickly rather than a deadline on your rights.

If a product is confirmed to have a problem covered by the consumer guarantees, we will cover the cost of returning it.

First, the part that always applies: if a product is faulty, unsafe, not what you ordered, damaged, or not as described, you are covered. That is the consumer guarantees above, there is no time limit on those rights, and nothing in this section changes them.

We do not offer change-of-mind returns. If you simply change your mind, order the wrong flavour, or find it cheaper elsewhere, we are not able to refund or exchange it. For a small shop selling consumables it is not something we can do.

If you are not sure which situation you are in, ring us or come in and ask. We would rather sort it out than have you assume you are stuck with something.

For health and safety reasons we cannot accept returns on consumable products once they have been opened, unsealed, or used. This does not affect your rights if a product is faulty, unsafe, or not as described. If an opened product is faulty, your consumer guarantee rights still apply.

If the product has a problem covered by our guarantees, we pay for return postage, or you can bring it back into the store. We do not accept change-of-mind returns, so the only returns are the ones above.

Contact us with your order number and details of the problem.

Phone: 0480 371 473

Email: info@jackedsupplements.com.au

In person: Shop 12B, 397 Warnbro Sound Ave, Port Kennedy WA 6172

We will let you know the next steps. Refunds are processed back to your original payment method. Refunds can take several business days to appear depending on your bank or card provider.

This policy was last updated on 26 August 2026.